Refund policy
📝 Return & Refund Policy
We want you to have a smooth and satisfying shopping experience with us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging, along with proof of purchase.
Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Customized or made-to-order products
- Sale or discounted items (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery with pictures or video proof. We will arrange a replacement or refund accordingly.
Exchanges
We offer exchanges for eligible items within 7 days, subject to product availability.
Return Shipping
Customers are responsible for return shipping charges unless the item received was damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5–7 working days via bank transfer or mobile wallet (EasyPaisa/JazzCash).
Important Note
Returns sent without prior approval will not be accepted.